· Six million consumers end relationship with organisations each year due to call centre security concerns
· Consumers struggle with multiple passwords and inefficient security processes
· Banks, retailers and mobile operators fare poorly in consumer perception stakes
Guildford, England: Banks top the list of organisations consumers trust least with their personal data, according to a survey of 2,000 UK consumers. Mobile phone operators and retailers also fare badly in the eyes of the consumer in a report from Avaya, the global provider of business collaboration and communications services, and Sabio, the contact centre technology specialist.
- ZOE DAVIES, REALWIRE IN PARTNERSHIP WITH VIGILANCE
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