Every organisation experiences user frustrations and complications that result in support calls to the help desk. While each call may seem to suggest a unique problem, have you ever stopped to ask whether there could be a common root cause? While it may seem black and white – the machine works and now it doesn’t, I’d argue that the majority of scenarios can actually be pinpointed to the same problem, just in different ‘grey’ guises? Let’s look at the evidence.
- PAUL KENYON, COO
- InfoSecurity
- Posted On




