Sunday, 05 October 2025

INTRODUCTION

Top 3 reasons why companies fail to deliver exceptional customer experiences – 1) Some companies try to cut costs of not having a call centre where customers can talk to humans which or course reduces costs but costs even more in customer satisfaction meaning customers are susceptible to moving to competitors. 2) Contrary to beliefs, a company doesn’t have to be 100% perfect all the time but when at fault, acknowledge it, fix it and customers will love you for it. 3) Only rewarding new customers can send existing customers elsewhere especially when teaser ‘introductory’ offer rates disappear.

Industry News
Posted On

Picture the scene, you are heading around the M25 in your car or van and your fuel gauge is gradually ticking down towards empty! You know you have to fill up, but you also want to get home as quickly as possible. You pass one set of services and then the next, but decide you can hold on for just another few miles. Filling up is such a chore.

Industry News
Posted On

  1. AlienVault reports record growth
  2. Barmak Meftah, CEO, president and co-founder, AlienVault
  3. Research shows dramatic increase in malicious spam
  4. OPSWAT survey finds malware breaches in companies commonplace
  5. Nuix welcomes report on eDiscovery in Digital Forensic Investigations
  6. Courion improves governance process with micro-certifications powered by identity analytics
  7. Ben Kaintoch joins SANS as ICS Director, EMEA
  8. New Identity Management Platform addresses business challenges
  9. London School of Economics Centre on Women, Peace and Security gets UK Government's backing
  10. Updated Security Essentials Bootcamp course helps boost adoption of critical controls
  11. Innovative security solutions to headline INTERPOL World Congress
  12. The Bushian Negligence
  13. Cubic recognized as a superior supplier to the U.S. Army by the U.S. Department of Defense
  14. Proofpoint accelerates email archiving migration, speeds path to industry-leading cloud archive
  15. 17 (Reserve) Squadron begin UK F-35 testing



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