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The Enemy Within: Combatting Insider Threats in the Contact Centre

Matthew Bryars, CEO of Aeriandi in this article discusses the growing threat of insider fraud in contact centres and what can be done to mitigate the risk.

Some key points:

The threat from within - How recent security improvements such as Chip & PIN and 3D Secure have drastically reduced fraud in traditional channels but are funnelling fraudsters into a shrinking number of less well protected paths such as phone payments, making contact centres prime targets
The threat this represents to organisations and their employees, particularly relating to insider threats
The different types of insider threats a contact centre should look out for e.g. coercion, criminal gangs planting under cover staff as well as naivety leading to risk
What organisations can do to protect themselves and their employees from fraudsters

: MATTHEW BRYARS, CEO AND CO-FOUNDER AERIANDI; Viewpoints; Posted On Monday, 03 August 2015 12:32

Solving the Dropbox dilemma

...Is your cloud file-sharing platform fit for the enterprise?

In this article, Mark Edge, UK Country Manager of Brainloop writes about the security risks of using public cloud-based file-sharing platforms at work, and how businesses can implement a more secure file-sharing strategy.

To avoid the loss or misuse of sensitive information, Mark offers 9 pointers about making secure file-sharing work in the workplace. These include:

Selecting an enterprise-ready file-sharing platform that is intuitive and that can be integrated into the business workflow, to avoid bottlenecks and backdoor leaks
Using a solution that allows employees to securely manage and collaborate on confidential documents both in the office and remotely
Always think of security and convenience as going hand-in-hand, not as being either/or
Establishing a clear policy for document security in the workplace and ensure all employees understand it
Putting security measures in place that prohibit changes being made to documents unless authorised
Regularly monitoring and auditing your network to check for any unauthorised activity.

A recent survey* has revealed that accidental data sharing by staff now produces a greater amount of lost datathan software vulnerabilities. 29 per cent of respondents to the Kaspersky study reported they had suffered accidental data leaks by staff during 2014.

: MARK EDGE, UK COUNTRY MANAGER AND VP, SALES, BRAINLOOP; Viewpoints; Posted On Monday, 03 August 2015 12:25

BSIA submits evidence to Public Accounts Committee

Vigilance can report that the British Security Industry Association (BSIA) has submitted written evidence to the Parliamentary Public Accounts Committee in advance of its first evidence session of the new Parliament. The Committee held a session on the financial sustainability of police forces in England and Wales earlier this week in the Houses of Parliament.

: The Editorial Team; The BSIA Page; Posted On Monday, 03 August 2015 12:21

Cubic breaks new ground in commercial aviation training with Emirates Airlines

Cubic Global Defense wins contract to provide aviation industry’s first game-based training for cabin crew

SAN DIEGO: Cubic Global Defense (CGD) has been selected by Emirates Airlines (EK) to develop a virtual, immersive, game-based aviation training for the EK cabin crew. EK is the first commercial airline in the aviation industry to utilize game-based instruction, which incorporates high-fidelity visuals with engaging, synthetic environment technologies. 3-D classroom stations with touchscreen interaction are included under the contract along with web- and mobile-delivered training.