London: Solgari has launched a number of key additional user application features to its cloud telephony and business communications suite. The modular Software-as-a-Service (SaaS) platform unifies all communication capabilities into a single platform, enabling cloud communications delivered to all devices, users and locations. Businesses are empowered with increased flexibility around contact management and deployment, while ensuring compliance with increasingly stringent regulations.
The scalable platform provides enterprises with a comprehensive communication tool that enables the effortless transition between instant messaging, email, voice and video, while allowing seamless integration with core IT such as CRM using Solgari Link. Organisations can cherry-pick the services that match their requirements, avoiding the complexities of dealing with multiple service vendors that can lead to long contracts and spiralling costs. Furthermore, the platform provides PCI DSS compliant call & video recording and archiving, functions that aid customer query resolution and ensures regulatory requirements are met.
“The SaaS suite offers a cost-effective and convenient alternative to expensive hardware and software solutions, which are often not integrated or suited to the requirements of the business,” said Vance Harris, Solgari CTO and co-founder. “The modular design enables businesses to customise exactly what they need and it means it can be utilised in all industries. Moreover, with the capability to search for archived calls via a number of options, including user details and keywords, users are able to solve queries effortlessly - it’s a real resource saver around compliance.”
“The platform can benefit all departments and has been successfully deployed over a number of verticals including Fintech, Recruitment, Government and Retail,” said John Colgan, Solgari CEO and co-founder. “For example, Solgari Link can help facilitate the sales process due to its CRM solution integration capability. Agents can simply click and call customers and prospects from a single dashboard; there’s no need to pick up the phone. Furthermore, all incoming customer calls & requirements can be clearly identified in advance of the agent picking up, creating a great impression and efficiencies. It’s this adaptability that really makes the Solgari product suite a unique and innovative player in the cloud communications market.”