Encap Security incorporates convenience of Apple... » Oslo & Palo Alto: Encap Security, the first in-app authentication solution to arm banks, retailers a... HGI announces new direction at BWF 2014 as it lo... » HGI has announced at Broadband World Forum 2014 that it will be taking a new direction as it moves t... Skyguard chosen to protect lone workers » VINCI Facilities, part of VINCI, has adopted Skyguard’s personal safety service to mitigate potentia... Alert Logic launches European Security Operations ... » Recent cases have highlighted that the landscape for cyber threats has increased dramatically over t... Travelex selects A10 Networks for major network an... » UK: A10 Networks has announced that Travelex Group, the world’s leading foreign exchange (FX) specia... Lieberman Software Privilege Management Platform... » London, UK: Lieberman Software Corporation has announced that its adaptive privilege management plat... Driving forward with Tokenization and HCE...new pa... » Driving forward with Tokenization and HCE – New Paper from the Smart Payment Association. In this pa... Research Group discovers vulnerabilities in the Ad... » Check Point has announced that its Security Research Group has discovered vulnerabilities in the Adm... Intamac chosen to develop innovative Cloud Video R... » Vigilance can report that Intamac has been selected by Swann Communications to develop an innovative... Cardinal Group basks in the glory of many accolade... » The Cardinal Group Retail Fraud Awards 2014 Vigilance can report that the Cardinal Group, celebrate...

CLICK HERE TO

Advertise with Vigilance

Got News?

Got news for Vigilance?

Have you got news/articles for us? We welcome news stories and articles from security experts, intelligence analysts, industry players, security correspondents in the main stream media and our numerous readers across the globe.

READ MORE

Subscribe to Vigilance Weekly

Information Security Header

Surrey: Nemo Personal Finance Limited, the secured loans provider, has implemented technology from Semafone to ensure that customer payments by telephone are compliant with Payment Card Industry (PCI) security regulations. Nemo reports that the new technology has already brought about a reduction in the lender’s monthly transaction costs, customer confidence has improved and staff are enthusiastic about its adoption.

 

Nemo chose Semafone to solve the problem of conflicting requirements from the Financial Services Authority and from PCI Data Security Standards. While the FSA recommends that companies record all customer calls as a best practice approach, compliance with PCI regulations prohibits the recording of sensitive card data. Semafone solves this problem by using the telephone keypad to transmit card data directly from the customer to the acquiring bank. Not only does the card data bypass Nemo’s IT and telephony infrastructure completely, but individual key tones are masked so numbers are not recognisable by their sound and no details are spoken aloud. The agent, who remains in voice contact with the customer throughout the call, is thereby removed from the responsibility of handling card data.

Nemo did consider other options which would enable them to take on board the best practice approaches, but none of them were able to remove the contact centre entirely from the scope of PCI regulations while integrating seamlessly with the company’s call management, recording and customer relationship management systems. Semafone’s patented technology alone met these requirements.

“The response from both customers and staff has been overwhelmingly positive,” said Paul Strinati, Head of Change Management and IT at Nemo. “Customers understand how much more secure the new method is, and lose none of their personal interaction with us because they can remain in voice contact with an agent throughout the payment process. For our staff, the process of taking telephone payments has been made easier, as the integration of Semafone into our IT infrastructure has streamlined our processes. We had originally planned a phased implementation, but after only three days the team trialling the system found it so easy to use that we decided to roll it out to the rest of the department immediately.”

“We are delighted that the integration has gone so smoothly,” added Graham Thompson, Sales and Marketing Director at Semafone. “We worked with four other third parties, along with Nemo’s own team, to complete the project for them and the result is a seamless solution that removes the headache of PCI compliance for Nemo while providing a better and more secure solution for its customers.”