NEW RAF INTELLIGENCE AIRCRAFT ARRIVES IN UK SEVE... » As part of its Airseeker Programme, the second signals intelligence aircraft has been delivered to t... Tenkay invests six figure sum for the future » Tenkay has installed a new state-of-the-art M20 component handling machine that is expected to incre... Stop Warmongering to preserve a Fraudulent Constit... » Email: Sundoor999@gmail.com Introduction In September 2013, as public clamor intensified for a Sov... Tripwire announces Asset Discovery Solution » London, UK: Tripwire, Inc.announced the debut of Tripwire® Asset Discovery Appliances, a high-perfor... HP unveils data-centric security protection enhanc... » New enterprise data security offerings from HP Atalla and HP Security Voltage address collaboration,... Tripwire announces asset discovery solution » PORTLAND, Ore.: Tripwire, Inc., has announced the debut of Tripwire® Asset Discovery Appliances, a h... Master Locksmiths Association joins powered gate... » The Master Locksmiths Association (MLA), the UK's leading trade association for the locksmith indust... Collyer Bristow is Deploying Enterprise Resource P... » LONDON, U.K LexisNexis® Enterprise has announced that Collyer Bristow LLP, a London-based law firm s... gateprotect listed in the Magic Quadrant for UTM F... » Hamburg: gateprotect, a German IT security specialist within the Rohde & Schwarz company group, was ... Duo to raise money for Blesma as part of Deloitte’... » Mark Powell, 42, and Matthew Toye, 43, will be cycling nearly 1000 miles from Land’s End to John O’G...

CLICK HERE TO

Advertise with Vigilance

Got News?

Got news for Vigilance?

Have you got news/articles for us? We welcome news stories and articles from security experts, intelligence analysts, industry players, security correspondents in the main stream media and our numerous readers across the globe.

READ MORE

Subscribe to Vigilance Weekly

Information Security Header

Surrey: Nemo Personal Finance Limited, the secured loans provider, has implemented technology from Semafone to ensure that customer payments by telephone are compliant with Payment Card Industry (PCI) security regulations. Nemo reports that the new technology has already brought about a reduction in the lender’s monthly transaction costs, customer confidence has improved and staff are enthusiastic about its adoption.

 

Nemo chose Semafone to solve the problem of conflicting requirements from the Financial Services Authority and from PCI Data Security Standards. While the FSA recommends that companies record all customer calls as a best practice approach, compliance with PCI regulations prohibits the recording of sensitive card data. Semafone solves this problem by using the telephone keypad to transmit card data directly from the customer to the acquiring bank. Not only does the card data bypass Nemo’s IT and telephony infrastructure completely, but individual key tones are masked so numbers are not recognisable by their sound and no details are spoken aloud. The agent, who remains in voice contact with the customer throughout the call, is thereby removed from the responsibility of handling card data.

Nemo did consider other options which would enable them to take on board the best practice approaches, but none of them were able to remove the contact centre entirely from the scope of PCI regulations while integrating seamlessly with the company’s call management, recording and customer relationship management systems. Semafone’s patented technology alone met these requirements.

“The response from both customers and staff has been overwhelmingly positive,” said Paul Strinati, Head of Change Management and IT at Nemo. “Customers understand how much more secure the new method is, and lose none of their personal interaction with us because they can remain in voice contact with an agent throughout the payment process. For our staff, the process of taking telephone payments has been made easier, as the integration of Semafone into our IT infrastructure has streamlined our processes. We had originally planned a phased implementation, but after only three days the team trialling the system found it so easy to use that we decided to roll it out to the rest of the department immediately.”

“We are delighted that the integration has gone so smoothly,” added Graham Thompson, Sales and Marketing Director at Semafone. “We worked with four other third parties, along with Nemo’s own team, to complete the project for them and the result is a seamless solution that removes the headache of PCI compliance for Nemo while providing a better and more secure solution for its customers.”